Front Office Assistant – La Crescent, MN


Referral Staffing Solutions is hiring a Front Office Assistant for a small office in La Crescent, MN. We are seeking a friendly, detail orientated person for this opportunity. Greeting and checking in patients is one of the primary objectives in this role.  Must have customer service skills and the desire to give all patients the best experience possible.

Front Office Assistant Duties include:

  • Open up the clinic for the day, ensuring all lights on, heating or cooling set correctly, reception area neat.
  • Type new patient folders and keep these folders on hand with all required forms.
  • Greet each patient with a smile.
  • Responsible for total office patient flow
  • Answer phone with proper dialogue, make patient appointments. Handle patient reschedules using proper patient excuse eliminators and take messages for doctors.
  • Appointment book control: call all patients within 15 mins of missed appointment to reschedule the appointment as soon as possible, preferably within the same half-day or same day. Calculate missed appointment percentage daily.
  • Make monthly reminder calls on a daily basis.
  • Make blackhole list calls, call on daily basis over the next 1-2 days at different times of the day. Make notation on patient record.
  • Open and distribute mail daily.
  • Record advance multiply schedule on patient file. Add names to list for spinal care class.
  • Prepare patient records for following day.
  • Print appointment book for following day.
  • All other duties as assigned.
  • Follow integrity system
  • Financial verification and reports with patients
  • Wash/fold patient gowns in office.
  • Keep office clean.
  • Promote clinic internally as well as in the community
  • Give office testimonial office tour
  • How to stay young
  • Financial policy
  • Collections

There is advancement opportunity in this role for someone interested in marketing and helping present the office brand to the community through marketing and presentations. If you would like to learn more, reach out to Referral Staffing Solutions at (608)790-9075 or info@referralstaffingsolutions.com.